Refund Policy
Last updated: July 2026
How refunds may be considered for manually reviewed Imperium commissions.
Policy draft notice
This page is an operational policy draft for client transparency before public launch. It is not legal advice. It has not been reviewed by outside counsel unless separately stated in writing. Policies may change before launch.
Plain-English summary
The Imperium AI reviews every request manually. No payment is taken automatically when you submit a request. A manual final quote is issued after scope review and must be approved by you before work proceeds on a quoted basis. Refunds, when applicable, depend on how far delivery has progressed — we do not promise refunds after final delivery is accepted unless explicitly approved in writing.
What is covered
This policy describes how refund requests may be evaluated for commissioned analysis, reporting, automation, and related deliverables sold through The Imperium AI intake and Client Portal.
What is not covered
This policy does not cover third-party tools, unrelated consulting outside an approved quote, or advisor trial programs unless separately written. It does not guarantee any specific refund amount or timeline.
No automatic payment at submission
Submitting a request does not charge your card or bank account. Visible pricing or review status shown during intake is not a live checkout or automatic invoice. Live checkout is not enabled in the current portal phase.
Final quote and approval
After review, we may issue a final quote in SAR. You may approve the quote or request a revision in your private workspace. Work on a quoted basis generally proceeds after your approval and any agreed manual payment steps — not before.
Preview and revision flow
Preview deliverables are provided for your review when ready. You may approve a preview to proceed toward final delivery or request changes. Revision requests are reviewed manually. Unlimited revisions are not implied unless included in your approved quote.
Refund by work stage
If you have not yet approved a final quote, you may withdraw your request before work begins on a quoted basis. After quote approval, refunds may be reduced or unavailable depending on work already performed, preview delivery, and internal costs incurred. After final delivery is accepted in the portal, refunds are generally not available unless we explicitly agree otherwise in writing.
Custom and enterprise work
Enterprise, proof-of-value, or custom engagements may have separate written terms. Where those terms conflict with this draft policy, the written engagement terms control.
Client responsibilities
Provide accurate scope information, respond to clarification requests, review previews promptly, and raise concerns before accepting final delivery. Keep copies of your source files.
The Imperium AI responsibilities
We review requests honestly, communicate scope and pricing through the manual quote workflow, and track billing status without fake payment confirmations.
Contact
For questions about these policies, use the contact email published on theimperium.ai. Support requests related to an active order should reference your order ID from the Client Portal workspace.